Refund Policy

Thank you for shopping with NandiUPS.in. Customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for products and services purchased through our website.

 

Refunds may be considered under the following circumstances:
 

• The product delivered is damaged during transit.

• An incorrect product has been delivered.

• The product is defective upon arrival (DOA).

• The ordered product is unavailable and cannot be supplied.

• The order is cancelled by Nandi UPS before dispatch.
   

Refund requests are subject to verification and approval by our customer support team.

Refunds will generally not be provided for:
 

• Products that have been installed, used, or damaged by the customer.

• Products returned without original packaging, accessories, manuals, or invoice.

• Products damaged due to improper installation, misuse, negligence, accidents, water damage, fire, power fluctuations, or unauthorized repairs.

• Products purchased under clearance sales, special discounts, or promotional offers, unless received damaged or defective.

• Customized or special-order products procured specifically for the customer.

• Service charges, installation charges, inspection fees, delivery charges, or Annual Maintenance Contract (AMC) charges once the service has been provided.

To request a refund:
 

• Contact our customer support team within 48 hours of receiving the product.

• Provide your order number or invoice details.

• Describe the issue clearly.

• Share photographs or videos of the product and packaging, if applicable.
   

Our team will review your request and may arrange an inspection or request additional information before approving the refund.

In cases involving damaged, defective, or incorrect products, Nandi UPS reserves the right to inspect the returned product before processing any refund.
 

Refund approval is subject to confirmation that the product meets the applicable return and refund conditions.

Once approved, refunds will be processed using the original payment method whenever possible.
 

For Cash on Delivery (COD) orders, refunds may be transferred to the customer's bank account after the required verification.

After approval, refunds are generally processed within 7–10 business days.

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The actual credit may take additional time depending on your bank, credit card issuer, UPI provider, or payment gateway.

If an order cannot be fulfilled due to product unavailability, pricing errors, technical issues, payment verification failure, or any other operational reason, the order may be cancelled.

Any payment received for such orders will be refunded in full.

Products covered under the manufacturer's warranty are generally eligible for repair or replacement in accordance with the manufacturer's warranty terms and are not automatically eligible for a refund.
 

Customers are advised to refer to the applicable Warranty Policy for warranty-related claims.

Original shipping charges, installation charges, and handling fees are generally non-refundable unless the refund is due to an error on the part of Nandi UPS, such as shipment of an incorrect or defective product.

For refund-related assistance, please contact:

Nandi UPS

Email: info@nandiups.in

Phone: +91-8050405151

Website: www.nandiups.in